TERMS AND CONDITIONS OF SERVICE
Payment must be made prior to travel. By making payment you confirm that you agree to our terms and conditions:
You are personally liable for your horse(s) in the event of injury or damage sustained to or by your horse(s). You will be liable to cover the cost of repair for any damage caused by your horse(s). You will have the opportunity to inspect the lorry for any existing damage before the journey. We recommend that your horse(s) have suitable insurance cover for the duration of transport.
We can carry tack and other equipment at your own risk.
Please ensure when booking that consideration is given to suitable access for the lorry if we feel that a road is unsuitable or that there is insufficient room to maneuver safely and without damage caused to our lorry then we reserve the right to request an alternative loading area.
Whilst every precaution will be taken to e nsure a safe and comfortable journey, should your horse(s) become ill or very unsettled we reserve the right to contact the nearest vet for treatment or sedation if deemed necessary. You will be liable for all veterinary expenses and any delay incurred at the rate of £12.50 per half hour. Whilst every effort will be made to ensure the journey is completed on time and in a safe manner, no responsibility will be accepted for any delays to the journey how so ever caused and we reserve the right to choose the transport route, as the shortest route is not always best for the horses comfort.
Prices quoted are based on the information given by the customer at the time of booking, if that information is incorrect or changed and results in any additional journey time, this may result in extra charge .
Twenty minutes loading time is included in the quote, Should your horse(s) take longer to load, an additional fee of £12.50 per half an hour will be charged. Should it not be possible to load your horse(s) you will be charged a cancellation fee of 50% which will take account of mileage already travelled and time taken attempting to load your horse(s). However if the time taken in attempting to load your horse has already exceeded 2 hours then the full amount will become payable.
Where necessary we reserve the right to fulfil your order with the help of one or more of our transport partners.
We withhold the right to charge a non refundable deposit.
No refunds will be made in the event of cancellations made within 72hrs of transport.
Your horse(s) must travel with their passport and these must be given to the driver prior to the journey commencing.